Documentation

How to Connect (Installation)

1. Log in to your Voycelink administrator account.
2. Navigate to the Platform Setting Module, and then, to the CallCenter section.
3. Go to the integrations Tab. Then, select the Customer for which you want to set up the integration.
4. Click the Generate link button to set up a integration link for the time defined.
5. Go to your Zoom account and then Log in with your Zoom credentials.
6. Create a room for a video session.
7. Use the link to establish the connection.
8. This will enable the calling app to allow for any agent to connect to the zoom meeting.

How to Disconnect (Uninstallation)

1. Log in to your Zoom account and navigate to the Zoom App Marketplace.
2. Click Manage in the top right corner of the page, then click Added Apps.
3. Locate the Voycelink app in the list.
4. Click the Remove button.
5. Confirm the removal in the pop-up window. This action will immediately revoke Voycelink’s access to your Zoom account and delete the associated access tokens.