Effective Date: 15/03/2025
VoyceLink (“we,” “us,” or “our”) is committed to protecting the privacy of visitors to https://voycelink.com and users of our interpretation and language-access services. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and your choices regarding that information.
1. Information We Collect
1.1 Personal Information
When you interact with VoyceLink (e.g., request a demo, sign up for an account, contact support), we may collect:
- Contact details: name, email address, phone number, organization.
- Account credentials: username, password.
- Billing information: billing address, payment details (processed via secure third-party gateways).
1.2 Usage Data
We automatically collect information about your use of our website and platform, including:
- IP address, browser type, operating system.
- Pages visited, time spent, referral URLs.
- Features used, session duration, errors encountered.
1.3 Cookies and Similar Technologies
We and our partners use cookies, web beacons, and similar tools to:
- Remember your preferences and settings.
- Analyze site traffic and usage patterns.
- Tailor content and advertising.
You can control cookie settings through your browser, but disabling certain cookies may limit functionality.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services.
- Verify your identity and process your requests.
- Improve and personalize your experience.
- Communicate with you about updates, promotions, and support.
- Detect, prevent, and address technical issues or fraud.
- Ensure compliance with legal and regulatory requirements (including HIPAA for healthcare customers).
3. Disclosure of Your Information
3.1 Service Providers
We may share data with third-party vendors who perform services on our behalf, such as payment processing, data hosting, analytics, and customer support. These providers are contractually bound to use your information only to perform the services we request.
3.2 Legal Requirements
We may disclose information if required by law, regulation, or legal process, or to protect the rights, property, or safety of VoyceLink, our users, or others.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity. We will notify you of any such change.
4. Third-Party Services and Integrations
Our platform may integrate with or embed services from third parties (e.g., video-conferencing tools, AI captioning engines). These services may have their own privacy policies. We encourage you to review the terms and policies of any third-party service before use.
5. Data Security
We implement administrative, technical, and physical safeguards designed to protect your information, including:
- Encryption of data in transit (TLS) and at rest.
- Access controls based on the principle of least privilege.
- Regular backups and disaster-recovery procedures.
- Periodic security audits and employee training (including HIPAA awareness).
While we strive to protect your information, no system is impenetrable. You acknowledge that use of the internet is at your own risk.
6. International Data Transfers
VoyceLink is based in the United States. If you are located outside the U.S., your data may be transferred to and processed in the U.S. by our staff and service providers. We take steps to ensure adequate protection for international data transfers in accordance with applicable law.
7. Data Retention
We retain your personal data only as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy.
- Comply with legal, regulatory, or accounting requirements.
- Resolve disputes and enforce our agreements.
When data is no longer needed, we securely delete or anonymize it.
8. Your Rights and Choices
Depending on your jurisdiction, you may have rights to:
- Access, correct, or delete your personal information.
- Restrict or object to certain processing activities.
- Obtain a copy of your data in a portable format.
- Withdraw consent where we rely on it.
- Lodge a complaint with a data protection authority.
To exercise your rights, please contact us (see below). We will respond in accordance with applicable law.
9. Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a child, please contact us to request deletion.
10. Changes to This Privacy Policy
We may update this policy from time to time. When we do, we will revise the “Effective Date” above and post the new version at https://voycelink.com/privacy-policy. Please review periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact:
VoyceLink
14608 Traders Path
Orlando, FL 32837, USA
Email: privacy@voycelink.com
Phone: +1 (689) 257 6303