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PRIVACY POLICY

Last Updated: 03/15/2025

Voycelink (hereinafter, “we,” “us,” or “our”) is committed to providing a secure and private videoconferencing platform that does not collect or store any personal data or log data from its users. This Privacy Policy (“Policy”) explains how we operate the Voycelink mobile application (the “App”) and outlines your rights and responsibilities regarding your use of the App. By downloading, installing, or otherwise using the App, you acknowledge that you have read and understood this Policy. If you do not agree with any portion of this Policy, please refrain from using the App.

1. INTRODUCTION

1.1 Purpose of the Policy
This Policy aims to inform you about the nature and extent of any data handling practices associated with the App. We believe in transparency and strive to maintain clear and concise communication regarding our privacy practices.

1.2 Company Overview
Voycelink provides a real-time videoconferencing service primarily for call center and interpretation solutions. Our App enables users to engage in audio and video calls without storing or retaining any personal information or log data.

2. SCOPE OF THIS POLICY

2.1 Application
This Policy applies to all users of the Voycelink App, regardless of location or jurisdiction. By using the App, you agree to the terms set forth herein.

2.2 Third-Party Services
This Policy does not govern any data handling practices of third-party services that may integrate with our App (e.g., external scheduling, payment providers, or other applications). We encourage you to review the privacy policies of any third-party services you choose to use in conjunction with Voycelink.

3. INFORMATION WE DO NOT COLLECT

3.1 Personal Information

  • No Registration Required: We do not require you to create an account or submit personal information such as your name, email address, phone number, or payment details to use the App.

  • No Profile Data: We do not collect or store profile information or other identifying details about you.

3.2 Log Data

  • No Tracking: The App does not automatically track or log any technical data such as IP addresses, device types, operating system details, or usage metrics (e.g., session duration, clickstream data).

  • No Analytics: We do not employ third-party analytics tools that collect user behavior or demographic data.

3.3 Cookies or Similar Technologies

  • No Cookies: The App does not use cookies or similar tracking technologies to capture information about your device or browsing habits.

As we do not collect, store, or process any personal or log data, we hold no records that could identify or track our users.

4. CAMERA AND MICROPHONE USAGE

4.1 Purpose of Access

  • Videoconferencing Functionality: The App requests permission to access your device’s camera and microphone strictly to enable real-time audio and video communication. If you refuse to grant these permissions, you will not be able to use the videoconferencing features.

4.2 No Recording or Storage

  • Real-Time Only: Voycelink provides a platform for live communication. We do not record, monitor, or otherwise store any video or audio content from your calls.

  • Temporary Transmission: Any video or audio data is processed only in real time for the duration of the call and is not retained on our servers or your device beyond that active session.

4.3 User Control

  • Permission Revocation: You can revoke camera or microphone permissions at any time through your device settings. Doing so will disable the videoconferencing functionality but will not affect other aspects of the App.

5. SECURITY AND REAL-TIME TRANSMISSION

5.1 Transmission Security
We employ industry-standard security measures to ensure that audio and video streams are transmitted securely between participants. Although no method of electronic transmission is 100% secure, we continuously strive to maintain and improve our technical safeguards.

5.2 No Data Storage
Because we do not store any personal data or session logs, the risk of exposure due to data breaches is inherently minimized. We encourage you to use secure networks (e.g., a trusted Wi-Fi or cellular network) when initiating or receiving calls.

5.3 User Responsibility
While we endeavor to provide a secure platform, you are responsible for maintaining the confidentiality and security of your own device and network connections. We are not liable for any unauthorized access to your device resulting from misuse or neglect of basic security practices.

6. CHILDREN’S PRIVACY

6.1 No Collection from Children
Our App is not designed for or directed at children under the age of 13 (or the relevant minimum age in your jurisdiction). As we do not collect or store any user data, we do not knowingly gather information from children.

6.2 Parental Responsibility
Parents or legal guardians who allow their children to use our App are responsible for supervising their access. If you believe a child under the minimum age has used the App without proper authorization, please contact us so we can ensure no information has been inadvertently retained.

7. THIRD-PARTY SERVICES AND LINKS

7.1 No Integration by Default
Our standard App does not incorporate or share data with third-party services or websites. In the event a future version or customized integration is offered, this Policy will be updated accordingly.

7.2 External Links
If our App at any point references external links or resources, we are not responsible for the privacy practices of such external sites. We recommend reviewing the privacy policy of every website or service you visit.

8. INTERNATIONAL DATA TRANSFERS

8.1 Global Access
Voycelink is accessible from various locations worldwide. By using the App, you acknowledge that any live audio or video data may pass through secure servers that could be located in jurisdictions different from your own.

8.2 Compliance with Local Laws
We strive to comply with all applicable data protection laws and regulations. Because we do not store or process any personal data, our compliance largely revolves around ensuring secure real-time communication.

9. CHANGES TO THIS PRIVACY POLICY

9.1 Updates and Revisions
We may update this Policy from time to time to reflect changes in our operations or legal obligations. Any modifications will be posted with an updated “Last Updated” date at the top of the Policy.

9.2 Your Continued Use
Your continued use of the App following any changes to this Policy signifies your acceptance of those changes. If you do not agree with the modified terms, please discontinue use of the App.

10. CONTACT US

10.1 Policy Questions
If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please contact us at:

Voycelink
Email: privacy@voycelink.com
Address: 14608 Traders Path, Orlando, FL 32837, USA

10.2 Response Time
We endeavor to respond to all inquiries within a reasonable timeframe and will address any issues or requests as thoroughly as possible.

ACKNOWLEDGMENT

By using Voycelink, you acknowledge that you have read, understood, and agreed to this Privacy Policy, including our practices regarding no data collection and no storage of personal or log information. We appreciate your trust in Voycelink for your real-time videoconferencing needs and remain committed to upholding the privacy and security of your communications.